Retell Sense Call Recording

To record telephone calls hardware needs to be connected where the call is passing through. This could be between the PABX and the network termination box where the lines enter the building. It is also possible to record between the PABX and extensions if internal calls need to be recorded. This is generally the most expensive way to record as manufacturers need to reverse engineer the proprietary secrets of every type of handset available.

Many call recording suppliers buy their hardware from one source and software from another. ReTell are one of the very few call recording companies in the world that make our own hardware as well as software and so have control of the intellectual property rights and implementation of exciting new features.

Features and Benefits

• Encourages effective staff training that callers receive highest levels of service.

• Facilitates audit trails

• Ensures compliance with specific industry regulation.

• Helps resolve customer and staff disputes.

• Calls are encrypted. They cannot be tampered with and so can be accepted as evidence in court.

• Calls can be archived

• Calls are compressed at a ratio of 1GB for 100 hours of recording

• Specific extensions, DDI's, ACD Groups, Users, Callers or Call Types can be excluded from being recorded if need be.

• Recorded files can be exported as WAV or WMA

• Calls from clients are streamed

• Calls can be saved to a folder location

• All calls are backed up to DVD

• Calls recorded in stereo to allow the person listening to the call to determine who said what.
  Among the reasons that influence the growing trend for recording critical telephone conversations are:

• Compliance: Stricter regulatory disciplines